Smile: Facing the Customer

Excellent service does not simply come from a friendly transaction or helpful technology—it is the result of truly understanding your customer’s expectations and putting the right guidelines and service standards in place to exceed them.

About the program:

Employees at the front line are empowered to perform because they are equipped with the right tools, process, layout and clear service expectations.

Participants will learn:

  • Determine how you can differentiate your service to become a provider of choice
  • Design quality service standards to create a consistent service experience